Booking, Cancellation and Other Information
Bookings : your booking must be for a minimum of 2 nights (3 nights if over a Bank Holiday).
One night bookings are only available by prior agreement with the owners. Rates may vary. Please enquire for details via email to firstname.lastname@example.org or call 01297 792469.
Bookings for one night stays made via our website will not be accepted.
Payment : you will have the option to pay the full cost of your stay or a 50% deposit at the time of booking via our website. You will receive a confirmation email immediately after booking. ‘Walk-in’ bookings will need to be paid in full by credit/debit card or cash only. We are unable to accept cheques or travellers cheques.
Cancellation : if you need to cancel your booking we will require a minimum of 14 days’ notice in writing prior to your first night’s stay. You will then receive a full refund of your payment, alternatively the booking can be moved to another date. However, if the cancellation is made more than 180 days after the original booking, an administration charge of 10% of the full refund will become payable.
If you cancel your booking less than 14 days prior to your first night’s stay, we regret 100% of the total cost of your stay will become payable. However, if we are able to relet your accommodation, we will be happy to refund any proportion of the full cost received from the new booking less a £20 administration charge. This is not applicable to bookings made via OTAs such as Booking.com and Expedia.
Accidents & Damages : please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Spillages are more easily rectified if dealt with quickly. Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room/facility cannot be rectified prior to the arrival of new guests, you may also be liable for loss of income.
Keys : loss of keys will incur a £30 replacement fee.
Disabled Access : we regret we have no wheelchair access or disable facilities and all bedrooms are on the first floor accessed via stairs.
Children : regrettably we are unable to accommodate children. There are no baby facilities or family rooms.
Parking : ample free onsite parking is available. All vehicles are parked at owner’s risk.
Pets : we are unable to accept any pets.
NO SMOKING IS PERMITTED IN THE PROPERTY.